100% of our customers would recommend us to a friend, and 86% of those surveyed have done so already!

Over the course of the past two months we have been grilling our customers in our annual customer survey to gather their honest opinions on our service, support and plans for the future. The results are in and we are pleased to announce that for the second time our customers have been so overwhelmingly positive about our service. We’ll be emailing our customers directly with responses to some of the most frequently raised points.

You can find some of the comments received on our customer reviews page and a selection of the results below:

The speed your website loads

1 meaning slowly, 5 meaning extremely quickly

The reliability of your website

1 meaning unreliable, 5 meaning extremely reliable

The flexibility of your account

1 meaning not at-all flexible, 5 meaning extremely flexible

Valcato staff worked on my issue until it was resolved

1 meaning strongly disagree, 5 meaning strongly agree

Valcato staff answered my question in a timely manner

1 meaning strongly disagree, 5 meaning strongly agree

Have you ever recommended us to a friend?

These results can be compared against our 2008 Customer Survey and 2009 Survey Results, as you can see there is a dominance of turquoise blue which means the vast majority of our customers rated us 5/5 in these key areas. We welcome feedback at any time of the year and have a special address set up for your comments: feedback@valcatohosting.com.