Account Migration FAQ
Account Migration
- Does this apply to me?
- What’s happening?
- Why am I being migrated?
- What are these advanced features?
- What do I need to do?
- What happens next?
- What happens at renewal?
- And then?
- When is renewal?
- Why must my password be reset?
- How will I know my new password?
- What will be affected by the password change?
- Will my website suffer any downtime?
Account Changes
- Does this apply to me?
- What’s happening?
- Why am I being upgraded?
- What do I need to do?
- Will my costs increase?
- When will this happen?
- I received a complimentary upgrade
Help
Account Migration
Does this apply to me?
If you signed up before the 15th March 2006, yes.
What’s happening?
We are replacing the Client Area with the Account Control Panel and are moving customers across.
Why am I being migrated?
In April we launched a new Account Control Panel that succeeds the Client Area. It has many advanced features that our new customers have been enjoying and we want you to benefit from them too.
What are these advanced features?
There are too many features to list, but a few of the main ones include:
- Full domain name management - Update WHOIS details, change nameservers and registrar lock status.
- Built in helpdesk - Archives all your support tickets so you can refer back to them in the future.
- Order account upgrades and addons.
- Server Status and Uptime - Keep an eye on server status and uptime so you can be sure that we are sticking to our 99.5% uptime guarantee!
- And the ability to manage multiple domain names and hosting accounts under a single login.
What do I need to do?
You must confirm that the personal details we have on file about you are correct and if they are not, update them. You must submit a support ticket even if your details are correct.
What happens next?
Once you have submitted the support ticket we will enter your details (amended if necessary) into the Account Control Panel and send the latest version of our Welcome Email. We will then cancel your Paypal subscription or Worldpay Futurepay agreement and you will be sent an email confirming this.
What happens at renewal?
One day after your account’s renewal date you will receive an email stating that payment is 1 day overdue. Don’t panic, just follow the instructions in this email and you be able to create a new subscription or agreement. It is important that you complete this stage within a week otherwise your account will be suspended.
And then?
Nothing! When your account is next due for renewal the payment will automatically be taken from your account so you don’t need to worry about it.
When is renewal?
You can view your account’s renewal date in the Account Control Panel by clicking “My Sites” followed by “My Packages”.
Why must my password be reset?
As part of the migration we must enter your Website Control Panel password into the Account Control Panel. As a security measure we are unable to view your password, and so we must reset it so that we are able to know it. You can of course change your password afterwards.
How will I know my new password?
We will send you the latest version of our welcome email and this will contain your new password.
What will be affected by the password change?
Obviously your Account Control Panel login will be affected, your main FTP login will also. However any email or FTP accounts and databases you have created will not be affected
Will my website suffer any downtime?
Absolutely not.
Account Changes
Does this apply to me?
If the email or letter we sent said that your account would be upgraded, yes.
What’s happening?
We are discontinuing all our old hosting plans and upgrading everyone to the nearest equivalent currently advertised on our website.
Why am I being upgraded?
Many customers are still paying the prices associated with plans which we have not offered for several years, but as technology has advanced we have been able to offer larger plans and we want everyone to benefit from this.
What do I need to do?
Simply confirm your details, you will automatically be upgraded.
Will my costs increase?
If the amount you are currently paying is less than the prices on our website then your costs will increase. However your bandwidth will increase by up to 50%!
When will this happen?
We believe it would be unfair to charge you for a compulsory upgrade so we won’t! You will receive all the benefits of increased quotas immediately and your payments won’t change until your account next renews; if you’re paying annually this could be for some time!
I received a complimentary upgrade
If you have received a complimentary upgrade in the past please inform us in the support ticket and we will be happy to continue honouring it.
Help
I’m unclear about something
If this FAQ hasn’t cleared everything up for you please submit a support ticket and we will be happy to answer any questions you may have.
I’m having difficulty submitting a ticket
In the unlikely event that you experience difficulty submitting a support ticket you may email enquiries@valcatohosting.com