UK: 0330 223 2293 US/Intl: 1-844-808-8958

FAQs

Frequently Asked Questions.

All About Valcato

How long have you been in business?

We’ve been providing great quality hosting services to clients around the world for 15 years!  Launched in 2002, Valcato Hosting has grown from a small local hosting service into a worldwide multiple award winning hosting brand with clients on all 5 continents!

What is a 'Valcato' anyway?

Pronouced ‘Val-CAT-oh’, you definitely won’t find a dictionary definition for our company name!  Valcato began by reselling hosting for other providers, operating from a small home office and employing just one person; our company founder.  Over the years, Valcato Hosting has recruited a small but passionate team to manage the day to day operations of the business, it has grown to operate offices in Staffordshire and the Valcato Group as it is now known also operates AV, event management and live entertainment services across the UK and Europe.

As for the definition, we like to think that it encompasses everything we stand for – a group of passionate people providing a world class service at a great value price!

Do you offer any guarantees?

Yes indeed!  We offer an unconditional 30 day money back guarantee on all of our shared hosting services.  This means that if you sign up and decide that Valcato Hosting isn’t for you, as long as you have acted in accordance with our Terms & Conditions we’ll be pleased to offer 100% of your money back within the first 30 days.

Do you offer 24/7 support?

Yes we do!  Our team work around the clock to provide an excellent service, we offer 24/7 support via our ticket system, as well as live chat and telephone support during business hours, 7 days a week!  We don’t close for weekends, public holidays, we’re even around on Christmas Day!

Domains and Hosting

Which hosting plan is the best to suit my needs?

All of our shared hosting and VPS plans benefit from our instant upgrade system.  At any point you’re free to upgrade or downgrade your account, so whether you start small and then require further resources along the line, or buy a large plan and wish to save money at quieter periods, we’ve got you covered!

Am I free to transfer my domains in and out at any time?

Yes!  Unlike some other ‘discount’ providers that lock you in for long periods of time, you’ll always be free to transfer your domains in and out of our service at any time.  For security reasons with certain TLDs you may need to contact us to request a transfer authorisation code or similar, but our team will be happy to arrange this for you, free of charge!

Can I build my own site at Valcato?

Yes!  All of our shared hosting plans include access to our Website Builder software, which makes it incredibly easy to build your very own website from scratch, with no coding or design experience needed!  To try before you buy and find out how simple it really is, check out our full featured demo site

Do you offer WordPress hosting?

All of our shared hosting plans allow you to install the latest version of WordPress in just one click!  Using our Softaculous app installer (included free with all plans!) simply fill out a few details about your new site and we’ll do the rest – you’ll be up and running in minutes, with no uploading or coding required!

Our Service

How can I pay for your services?

We accept all major credit and debit cards as well as PayPal.

Do you offer discounts for multiple accounts?

Yes we do!  You can save 10% on any of our shared hosting plans if you already have an active service; simply log in to your Valcato Account and click the ‘Plan2’ option to sign up for a second, third or fourth account at the discounted rate!

Can I resell your services?

While we don’t offer a reseller service, you’re free to use our shared hosting accounts for your clients – for example if you’re a web designer.  Our VPS and Dedicated Server offerings will also allow you to set up multiple hosting accounts under your own name, with no links or ties to the Valcato Hosting brand.

If you simply wish to recommend us to others, we can pay you a commission for every client you refer!  Check out our affiliate scheme to find out more!

Where are your servers located?

Our shared hosting service operates from two locations – Chicago USA and Milton Keynes UK.  When you sign up you’ll be able to choose where you’d like your site hosted, and there’s no additional cost for either location.  At present our VPS services are all based in our Milton Keynes data centre, and our Dedicated Servers are all in Chicago.

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