Getting Support

Note: For a fast response, customers should log into your Valcato Account and click “Get Support”, or click the “Live Chat” link at the top of every page when an operator is online.

Our technicians are constantly proactively monitoring and tweaking our servers to prevent any problems from arising, however it is important to know that there is someone there to help you if something does go awry.

At Valcato Hosting you can count on us to be there in your hour of need; we support our customers via support ticket available 24/7, live chat and toll-free telephone so you can rest assured that we will resolve your problem quickly, efficiently and with the friendliness we’re famous for! Customers also have our extensive documentation and knowledgebase sections at their disposal – you may well find that your question has already been answered!

Our average support ticket response time is currently:

Contacting Us

You can find telephone and email contact information at the bottom of every page of our website. Alternatively, if you'd like to write to us our address is:

Valcato Ltd,
Ternion Court,
264 - 268 Upper Fourth Street,
Milton Keynes, Buckinghamshire,
MK9 1DP,
UNITED KINGDOM.

Valcato Hosting is a trading style of Valcato Ltd. Registered in England, Company Number 06711132.

Callback

Callback is our telephone support system. In response to the requests of our customers we overhauled the way we provide support over the telephone to produce a more accurate service with increased availability.

  • Free — We call you, so there’s no cost involved.
  • Convenient — We call at a time to suit you.
  • Fast — We can fix any problems before we call, so you don’t need to wait while we work.

Here’s what you need to do:

  1. Call the relevant number:
    • UK Customers: 020 8123 5766
    • US Customers: 469-522-3466
    • Skype: valcato
  2. Leave a Callback request including:
    • Your name/Account name,
    • Telephone Number,
    • Your question or a brief account of your problem,
    • A time we may call you.
  3. At the agreed time an operator will call you with the answer to your question.

Callbacks are made between 4 PM and Midnight British Time, 7 days a week. Callback requests can be left 24 hours a day, 365 days a year.

Facebook and Twitter

News, maintenance notifications, and service outages are also posted to Facebook and Twitter. If you use either of those services, you might find it convenient to keep track of us there.

Knowledgebase

Our Knowledgebase contains over 110 articles covering everything from creating a website to emailing yourself backups. Your question may have already been answered.

Community Forums

Our friendly Community Forums are frequented by both staff and other customers who will be happy to answer any questions you have about your account, website or coding help.