Unexpected "Transfer-In Process" Emails

January 18, 2010 14:43 UTC (closed)
Servers: Dylan

It has come to our attention that some customers with .uk domain names have received an email with the subject Transfer-In process for DOMAIN completed successfully. Please accept our apologies that you have been sent this email, it should not have been sent and you can safely ignore it.

We have negotiated a reduced price for .uk domains with a new supplier; $8/year compared with our previous price of $12/year. Today we began transferring domain names across to them so that you could benefit from this reduced pricing. We were hoping to do this totally transparently without our customers noticing, and based on our tests we were not expecting this email to be sent.

So to recap, please ignore this email and when your domain is next due for renewal you will only be charged $8/year.

If you have any concerns, please don't hesitate to get in contact.