Notice Archive for Dylan
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RBSWorldpay Planned Maintenance
August 22, 2010 20:01 UTC (ends September 19, 2010 04:00 UTC)
Servers: Dylan
Our credit and debit card processor RBSWorldpay will be performing scheduled maintenance to their systems on Sunday, September 12 at 0000 UTC. The practice of Disaster Recovery procedures will be completed by approximately 0400 UTC.
RBSWorldpay will also be performing scheduled maintenance on Sunday, September 19 at 0000 UTC. This further robustness testing will take place over a 4-hour period and will be completed by approximately 0400 UTC.
During this time we will not be able to process transactions. Additionally new customers will not be able to submit payments. Those wishing to make an urgent payment during this time should contact us to make alternate arrangements.
Support email delays
July 20, 2010 11:46 UTC (closed)
Servers: Dylan
We are currently experiencing problems receiving support requests by email -- this includes new requests and replies to existing requests. Customers should log into the Account Control Panel and create or update support tickets directly instead of using email until this is resolved.
Only emails that are sent to our support email addresses are affected, so customers will continue to receive messages sent by us as normal.
RBSWorldpay Planned Maintenance
June 16, 2010 21:24 UTC (closed)
Servers: Dylan
Our credit and debit card processor RBSWorldpay will be performing scheduled maintenance to their systems on Tuesday, June 22 at 0500 UTC. The essential maintenance work will be completed by approximately 0600 UTC.
RBSWorldpay will also be performing scheduled maintenance on Saturday, June 26 at 2300 UTC. This work will take place over a 7-hour period and will be completed by approximately 0600 UTC on Sunday, June 27.
During this time we will not be able to process transactions. Additionally new customers will not be able to submit payments. Those wishing to make an urgent payment during this time should contact us to make alternate arrangements.
Unexpected "Transfer-In Process" Emails
January 18, 2010 14:43 UTC (closed)
Servers: Dylan
It has come to our attention that some customers with .uk domain names have received an email with the subject Transfer-In process for DOMAIN completed successfully. Please accept our apologies that you have been sent this email, it should not have been sent and you can safely ignore it.
We have negotiated a reduced price for .uk domains with a new supplier; $8/year compared with our previous price of $12/year. Today we began transferring domain names across to them so that you could benefit from this reduced pricing. We were hoping to do this totally transparently without our customers noticing, and based on our tests we were not expecting this email to be sent.
So to recap, please ignore this email and when your domain is next due for renewal you will only be charged $8/year.
If you have any concerns, please don't hesitate to get in contact.
RBSWorldpay Planned Maintenance
December 19, 2009 18:15 UTC (closed)
Servers: Dylan
Our credit and debit card processor RBSWorldpay will be performing scheduled maintenance to their systems on Sunday, December 20 at 0515 UTC. The work to increase security will be completed by approximately 0545 UTC.
During this time transactions will continue to be processed but new customers will not be able to submit payments and existing customers will not be able to update card details. Those wishing to make an urgent payment during this time should contact us to make alternate arrangements.
Worldpay Planned Maintenance
November 7, 2009 19:19 UTC (closed)
Servers: Dylan
Our credit and debit card processor Worldpay will be performing scheduled maintenance to their systems on Sunday, November 8 at 0300 UTC. The work to increase security will be completed by 0700 UTC.
During this time transactions will continue to be processed but new customers will not be able to submit payments and existing customers will not be able to update card details. Those wishing to make an urgent payment during this time should contact us to make alternate arrangements.
PayPal Technical Problems
October 14, 2009 12:44 UTC (closed)
Servers: Dylan
PayPal is currently experiencing a technical problem with the system that instantly notifies us when we receive a payment (IPN).
PayPal technicians are working on the issue, in the meantime please accept our apologies for the delay processing the payments manually. Clients wishing to make urgent payments should contact us to make alternate arrangements.
Domain Name Maintenance
August 8, 2009 14:07 UTC (closed)
Servers: Dylan
Our primary domain supplier will be performing some scheduled maintenance on Sunday, August 9, 2009 between 06:00 and 07:00 UTC. At times during this window customers will not be able to make modifications to domain names.
Web Site Maintenance
June 23, 2009 14:21 UTC (closed)
Servers: Dylan
Our service provider will be performing maintenance on the morning of Thursday, July 2, 2009 between 0100 and 0700 UTC, during which time our web site, billing and support systems will be unavailable for approximately ten minutes. Customer web sites will not be affected.
Domain Name Maintenance
June 6, 2009 19:03 UTC (closed)
Servers: Dylan
Our primary domain supplier will be performing some scheduled maintenance on Sunday, June 7, 2009 between 04:30 and 07:30 UTC. At times during this window customers will not be able to make modifications to domain names.
The work will add additional redundancy and decrease loading times.
Date Format Change
May 24, 2009 00:11 UTC (closed)
Servers: Dylan
Due to some unfortunate confusion with date formats we are now using the international standard: YYYY/MM/DD.
This is also clarified within the Account Control Panel.
Account Control Panel Upgrade
May 11, 2009 22:32 UTC (closed)
Servers: Dylan
We will be performing a major upgrade to the Account Control Panel on Saturday, May 16, 2009 starting at 11:00 UTC which will add some great new features, including support for billing in GBP, multiple attachments to support tickets, security questions and a whole raft of 'behind the scenes' improvements.
Due to the size of the upgrade it is likely that the Account Control Panel will be unavailable for periods throughout the day. Staff will be available during the work should you urgently need access.
Domain Name Technical Issues
March 11, 2009 18:52 UTC (closed)
Servers: Dylan
Our primary domain name provider is currently experiencing a major hardware failure that has necessitated replacement of said hardware and restoration of data. Some customers, mainly with .uk and .ca domains are not affected.
During this time customers will not be able to manage their domain names and any new orders will not be processed until the issue is resolved. Your websites will continue to function as normal.
Our supplier is doing everything to bring the system up as soon as possible and we will update this notice as we receive more information. Please accept our apologies for the inconvenience.
Gmail Outage
February 24, 2009 12:16 UTC (closed)
Servers: Dylan
Gmail is currently experiencing a widespread outage. Since we make use of Gmail's service for valcatohosting.com, this is affecting our ability to send and receive email, including our support ticket system. Customers submitting new support requests or responding to existing requests by email may experience a delay before we see their messages -- messages submitted through the account control panel will still get to us immediately, so we recommend that customers use that instead for the time being.
Customer email accounts are not affected.
Technical Problems at Worldpay
February 19, 2009 22:07 UTC (closed)
Servers: Dylan
Our credit/debit card processor Worldpay is currently experiencing a technical issue. As a result we are unable to process payments.
Please accept our apologies for the inconvenience. Customers who wish to make an immediate payment should contact us to arrange an alternate method.
DNS Outages
January 31, 2009 20:20 UTC (closed)
Servers: Dylan
We're experiencing some intermittent DNS outages affecting our web site and support systems. Customer web sites are not affected. Customers who need to contact us and are unable to get to our support web site should email enquiries@valcatohosting.com instead.
Worldpay Planned Maintenance
January 17, 2009 16:33 UTC (closed)
Servers: Dylan
Our credit and debit card processor Worldpay will be performing scheduled maintenance on their systems, starting at 05:00 on January 21, 2009. The maintenance will be completed by 06:00 GMT.
During this time we will be unable to process credit or debit card payments, customers wishing to make an urgent payment during this time should contact us to make alternate arrangements.
Technical Problems at Worldpay
January 15, 2009 20:50 UTC (closed)
Servers: Dylan
Our credit/debit card processor Worldpay is currently experiencing a technical issue. As a result we are unable to process payments.
Please accept our apologies for the inconvenience. Customers who wish to make an immediate payment should contact us to arrange an alternate method.