Notice Archive for SH1
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Apache failed on SH1
July 6, 2010 19:57 UTC (closed)
Servers: SH1
The Apache web server has failed on SH1. We are restarting the server now, and it should be back up within a few minutes.
Software Updates (July 2010) - Includes reboot
July 5, 2010 16:08 UTC (closed)
Servers: SH1, SH2, SH3
We'll be performing routine software updates on all three servers on Tuesday, July 13, 2010, beginning at 1400 UTC. We will need to reboot the servers at the start of this work, meaning each server will be unavailable for approximately ten minutes. We do not anticipate any other down time, though visitors may notice that web pages load a little slower than usual while this work is carried out.
Apache failed on SH1
June 23, 2010 08:18 UTC (closed)
Servers: SH1
The Apache web server has failed on SH1, meaning that all web sites on the server are temporarily unavailable. We are working to bring the server back up, and we apologise for the disruption.
SH1 unresponsive
June 8, 2010 15:55 UTC (closed)
Servers: SH1
SH1 has stopped responding and we are currently rebooting it to bring it back online. It should be back up within the next 10 to 15 minutes.
Software Updates (June 2010) - Includes reboot, Django 1.2
June 6, 2010 16:53 UTC (closed)
Servers: SH1, SH2, SH3
We will be performing routine software updates on Sunday, June 13, 2010 starting at 1500 UTC. This will include one update which will require the servers to be rebooted during which time all services will be unavailable -- this typically takes ten to fifteen minutes for each server.
We will also be updating Django to version 1.2.1. Customers who use Django should review the Django 1.2 release notes at http://valca.to/django12 as this update includes backwards-incompatible changes. Any customers who need to stay on Django 1.1 can install their own copy of Django in their home directories -- customers who would like assistance doing this should contact us before Friday, June 11, 2010 and we will be happy to install it for you.
Secure FTP Connections Required After June 8th
June 4, 2010 15:08 UTC (closed)
Servers: SH1, SH2, SH3
Customers who use FTP to upload files to their web sites will be required to connect using SSL/TLS from June 8, 2010. This is an important security measure to prevent passwords being compromised by eavesdroppers. Most modern FTP clients should support this kind of connection, and it should just be a case of selecting the appropriate option in the software.
Customers who currently use an FTP client which does not support encrypted connections should consider one of the following free FTP clients:
Customers can also use SSH, WebDisk or the cPanel file manager instead of FTP.
SH1 unresponsive
May 30, 2010 12:43 UTC (closed)
Servers: SH1
SH1 has stopped responding and we are currently rebooting it to bring it back online. It should be back up within the next 10 to 15 minutes.
SSH environment reset on SH1
May 25, 2010 19:45 UTC (closed)
Servers: SH1
Users on SH1 who use SSH will notice that after the next time they log in they will initially be unable to use the MySQL command line client, access their error logs, or use the git command line client. These will start working again within one hour after the next time you log in.
It is not necessary to remain logged in for that whole time, so users who anticipate needing to use any of the above items may wish to log in and out of SSH now so that the shell environment will be set up correctly the next time you need to use it.
Software Updates (May 2010) - Includes major cPanel update
April 24, 2010 14:22 UTC (closed)
Servers: SH1, SH2, SH3
We will be installing software updates on Monday, May 3, 2010 starting at 1400 UTC. This includes an operating system update which will require the servers to be rebooted, meaning they will be temporarily unavailable for approximately ten minutes.
We will also be updating cPanel to version 11.25, which includes many new features and improvements which our customers should find useful. (Details of the new features will be posted to our blog after the update is performed.) Because of the size of this cPanel update, it will take much longer than normal for everything to be installed. We don't currently have an estimate for how long this will take, but we will post updates to this notice while we work.
Server unresponsive
April 8, 2010 20:51 UTC (closed)
Servers: SH1
SH1 is currently unresponsive, and we are investigating.
Reboot for security update
March 24, 2010 11:57 UTC (closed)
Servers: SH1, SH2, SH3
We will be rebooting all three servers for a security update, tomorrow starting at 1500 UTC. Each server will be unavailable for approximately 10 minutes.
SH1 Unresponsive
February 16, 2010 08:50 UTC (closed)
Servers: SH1
SH1 is currently unresponsive. We are investigating and working to bring the server back up as soon as possible.
Software Updates (February 2010)
February 5, 2010 14:46 UTC (closed)
Servers: SH1, SH2, SH3
We will be performing our routine monthly software updates on Thursday, February 11, 2010 at 1000 UTC. There should be no disruptions to services during this work.
Reboot for Security Update
January 23, 2010 16:19 UTC (closed)
Servers: SH1, SH2, SH3
We'll be rebooting all three servers tonight starting at 2200 UTC in order to apply a security update. Each server will be unavailable for approximately 10-15 minutes.
Advance notice: PHP 5.3 and Magic Quotes
January 21, 2010 14:53 UTC (closed)
Servers: SH1, SH2, SH3
This is advance notice that soon we will be updating PHP to the latest release of PHP 5.3 (we currently run the latest release of PHP 5.2). PHP 5.3 is not fully compatible with code which was written for PHP 5.2, so it is important that you make sure any PHP scripts you're using will work with PHP 5.3 before this update is performed -- in most cases people will find that their scripts are already compatible, but we strongly advise all customers to make sure that this is the case for them. A full list of the incompatible changes in PHP 5.3 can be found at: http://valca.to/php53
We will also be disabling PHP's Magic Quotes feature at the same time, as this feature has been deprecated by the PHP developers and is due to be removed completely in a future release. For now, customers who still need this feature can re-enable it by following the instructions for creating a custom php.ini file at http://valca.to/phpini -- however, we recommend against relying on the Magic Quotes feature where possible.
A precise date and time for these changes will be announced closer to the time, but this is provisionally scheduled for the afternoon of March 13, 2010.
Software Updates (January 2010)
January 5, 2010 16:40 UTC (closed)
Servers: SH1, SH2, SH3
We will be performing our routine monthly software updates on Saturday, January 9, 2010 at 1500 UTC. There should be no disruptions to services during this work.
Reboot for Security Update
December 16, 2009 18:08 UTC (closed)
Servers: SH1, SH2, SH3
A security update is available which requires a reboot, so we will be rebooting all three servers tonight starting at 2200 UTC. Each server will be unavailable for approximately 10-15 minutes.
Software Updates (December 2009)
December 5, 2009 14:57 UTC (closed)
Servers: SH1, SH2, SH3
We will be performing our monthly software updates on Saturday, December 12, 2009 at 1500 UTC. We are not expecting there to be any disruptions to service while this work is carried out.
Software Updates (November 2009)
November 10, 2009 21:54 UTC (closed)
Servers: SH1, SH2, SH3
We will be performing our regular software updates on Saturday, November 14, 2009 starting at 1600 UTC. We have allocated two hours for this work, and we do not expect there to be any disruption to service while this is carried out.
Server reboot
November 4, 2009 09:26 UTC (closed)
Servers: SH1, SH2, SH3
All three servers will be rebooted, starting at 1200 UTC, to apply a security update. Each server will be unavailable for approximately ten minutes.
Connectivity problems affecting visitors in Europe
October 22, 2009 13:59 UTC (closed)
Servers: SH1, SH2, SH3
Our service provider is reporting that visitors located in Europe may currently be experiencing problems connecting to their network. They are working on the problem, and we will update this page when this has been resolved.
Server reboot
October 7, 2009 16:57 UTC (closed)
Servers: SH1, SH2, SH3
We'll be rebooting all three servers tonight starting at 2300 UTC to apply a security update. Each server will be unavailable for approximately ten minutes.
Software Updates (October 2009)
October 7, 2009 16:51 UTC (closed)
Servers: SH1, SH2, SH3
We'll be performing our regular software updates on Saturday, October 17 at 1400 UTC; we have allocated a total of three hours for this work to be completed. There should be little to no disruption to service during this work.
Software Updates (September 2009)
September 7, 2009 22:15 UTC (closed)
Servers: SH1, SH2
We will be performing regular software updates on Saturday, September 12, 2009 from 1300 UTC. We are not expecting there to be any down time during this work, however it is possible that some services could be unavailable for brief periods.
Server reboot
September 3, 2009 15:18 UTC (closed)
Servers: SH1, SH2
We'll shortly be rebooting both servers in order to apply a security update. SH1 will be rebooted at 1600 UTC and SH2 will be rebooted at 1615 UTC (a little under two hours from now). Each server will be unavailable for approximately ten minutes.
Server reboot
August 24, 2009 19:40 UTC (closed)
Servers: SH1, SH2
Both servers will be rebooted shortly in order to apply a security update. SH1 will be rebooted at 1900 UTC and SH2 will be rebooted at 1915 UTC today (20-35 minutes from now). This will take approximately ten minutes, during which time services will be unavailable.
Network Outage
August 23, 2009 00:24 UTC (closed)
Servers: SH1, SH2
We are currently experiencing a total network outage affecting both of our servers. Updates will be posted as soon as we have more information.
Software Updates (August 2009)
August 7, 2009 16:47 UTC (closed)
Servers: SH1, SH2
We will be performing our regular software updates on Thursday, August 13, 2009 at 1300 UTC. This will require both servers to be rebooted, during which time customer web sites will be unavailable for approximately ten minutes.
Software Updates (July 2009)
July 13, 2009 13:37 UTC (closed)
Servers: SH1, SH2
We will be performing our regular software updates on Monday, July 20, 2009 at 1300 UTC. This will require both servers to be rebooted, during which time customer web sites will be unavailable for approximately ten minutes.
Software Updates
May 26, 2009 12:38 UTC (closed)
Servers: SH1, SH2
We'll be performing various software updates on these servers on Monday, June 1, 2009 between 13:30 and 17:30 UTC. These are minor updates, so there shouldn't be much disruption to service, though both servers will need to be rebooted which will make each of them unavailable for about ten minutes.
Software Updates
April 2, 2009 16:41 UTC (closed)
Servers: SH1, SH2
We'll be performing software updates on Saturday, April 11, 2009 starting at 18:00 UTC. This will involve rebooting both servers, during which time (approximately ten minutes) all services will be unavailable.
We estimate that the total time for this work will be less than two hours.
Software Updates
February 13, 2009 12:22 UTC (closed)
Servers: SH1, SH2, PH1
We will be performing major operating system and cPanel updates on these servers on Friday, February 20, 2009 between 13:00 and 20:00 UTC. This will involve rebooting the servers, which will result in services being unavailable for approximately ten minutes per server. Other services may also be unavailable for brief periods while updated software is installed.
We will add updates to this service notice during this maintenance.
High CPU Load
February 2, 2009 22:49 UTC (closed)
Servers: SH1
The CPU load is currently very high, causing database driven sites to be unresponsive. We are working to bring the load back down to normal. Our apologies for the inconvenience.
Server reboot
January 21, 2009 15:09 UTC (closed)
Servers: SH1, SH2, PH1
We will be applying an operating system update to all of the servers which host our customers' web sites; this will require the servers to be rebooted, which will result in a maximum of ten minutes down time for each server.
This will be performed starting at 15:00 UTC on Friday, January 23, 2009. Our billing and support systems will not be affected.
Software updates
December 30, 2008 15:49 UTC (closed)
Servers: SH1, SH2, PH1
We will be performing various software updates on all of our shared hosting servers, starting at midday GMT on January 5, 2009. We are allowing until 22:00 GMT for all work to be completed. Server downtime will be minimal, however services will be unavailable for brief periods.
We will post updates here when work commences.