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Privacy Policy

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Privacy Policy

Updated: August 22, 2016

Note: Throughout this document the term “you” refers to the customer and “we” or “our” refers to Valcato Hosting.

Valcato Hosting is a trading style of Valcato Internet Limited, registered in England, company number 06711132. Valcato Limited is registered as a Data Controller with the Information Commissioner's Office, registration reference ZA180782

Disclosure of Information

We care passionately about your privacy and will never sell or share your details with third parties for any purpose other than for the safe and efficient operation of our service. We may share your personal information with law enforcement or other government agencies in accordance with legal requirements, as part of ongoing investigations, or when there are reasonable grounds to suspect that illegal activity has taken place.

In order to prevent credit card fraud and malicious use of our service, new orders are checked against a third-party risk assessment service. This involves passing certain transaction information (including billing address, IP address and telephone number) to the third-party service. By submitting an order, you agree to your information being used in this way. Our fraud prevention systems are provided by MaxMind, Inc. and your data will be processed in strict accordance with their own privacy policy.

Customer satisfaction is our number one priority, and we occasionally invite our clients to share their feedback on third party review sites. These invites may be sent directly from the third party survey provider, and your name and e-mail address will be used for this purpose. We’ll only ever ask you for feedback on services provided by Valcato Limited but to unsubscribe from future feedback requests simply follow the directions in the invite e-mail to remove your details from the system.

Data

Your data privacy is important to us, however we reserve to the right to view any data stored on our servers in the event of a suspected breach of our Terms and Conditions of Use.

Cookies

Cookies are used by your browser to store session data, we use them to keep you logged into various areas of our website such as the Control Panel and Valcato Account area.

Our cookies do not cause any harm to your system, however if you do not wish to accept cookies please refer to your browser’s documentation.

Collection and Storage of Information

In order for Valcato Hosting to provide our service we collect and store information about you via our order form. This information is stored by us in a secure online database. This information is communicated to and from our U.S. based administration server by means of a 256bit secure connection (SSL) provided by GeoTrust which ensures that your personal details cannot be obtained by anyone but the intended recipient.

We do not store full credit card numbers on our servers, and our staff cannot see these details either – all credit and debit card transactions are processed by Stripe, a Visa and MasterCard approved provider who use bank-approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times. Once your payment details are submitted to Stripe, we receive a ‘token’ along with the last four digits of your card number, this is stored on our system in order to provide an automated billing service for your convenience. You have full access to this data from within your Valcato Account area, and can modify or remove this token at any time, which will automatically delete the corresponding data from Stripe.

For training and security purposes, we monitor and record all contact made between you and our team. This includes but is not limited to the recording of telephone calls, and saving of live chat logs, voicemail messages and ticket responses. These logs will be retained for a period of no less than two (2) years.

Data Protection

In accordance with the Data Protection Act you are able to view and update the information we store about you via your Valcato Account. You are obliged to keep this information up-to-date as well as any WHOIS (domain name) records.

If you decide to cancel your account all hosted data is removed from our servers immediately. It may, however, remain in the possession of Valcato Hosting in the form of data backups. We retain all client and transactional data for a period of 10 years, as required by European VAT legislation. While we do not sell or otherwise disclose this information to third parties, it may be shared with authorised bodies in the event of a query being raised in relation to the payment of sales taxes.

Should you have any queries or concerns in relation to this Privacy Policy, please contact our Data Protection Team on 0330 223 2293, or submit a request in writing to:

Data Protection Team
Valcato Limited
123 Moorland Road
Stoke on Trent
Staffordshire
England
ST6 1JH

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