About Us

Simple, Reliable, Personal

Launched in 2002, Valcato Internet was set up with a clear aim; to provide outstanding quality hosting services at an affordable price.  To do this, we keep administration and marketing expenses to a minimum, without compromising on the quality of our service.

When you call us, you’ll get straight through to one of our team, rather than a costly call-centre.  We also employ other techniques such as home-working for support staff in order to provide a top class service at a great value price.  We’ve grown over the years from a one-person home business to an international brand with servers in multiple data centres and clients on six continents, but one thing that hasn’t changed is our commitment to providing a friendly, personal service at a great value price where our clients come first.

The company founder and directors still play an active daily role in the running of the business, and still take the time to respond to support tickets and answer the telephone.  Staying in touch with our clients is just one way that we ensure that our service continues to exceed expectations after more than 17 years in business.

What Makes us Different

It’s difficult to describe our service without sounding cliché but in our case we really do value your custom, we do want to know what our clients think in our annual survey and in every email we send, we do treat you like a person not just a number; and our staff are genuinely happy to help you. The only cliché which isn’t true is “you get what you pay for”; we provide so much more!

We’re also flexible; if you need a setting changed or something installed for your script to work we’ll do our utmost to change or install it for you.  Money a little tight this month, had to fork out for a new boiler maybe? We’ll always do our very best to help keep you online.  While we’re on the subject of money, you’ll be pleased to hear that here at Valcato, there are no admin fees, no setup or cancellation charges, no sneaky added sales tax, and the prices you see are the prices you’ll pay – you don’t have to pay for 3 years up front just to get our best price!

Don’t forget, if it turns out that we’re not the right fit for you, contact us within your first 30 days and if we can’t fix the issues you’re experiencing, we’ll give you every penny of your money back – no admin fees, no cancellation charges, no written notice period, just let us know and we’ll take care of it straight away.

How we can Help

Creating a web site can be a difficult task, especially if you’re just starting out. That’s why we’re committed to giving our customers all the help they need. We provide an easy to use website control panel called cPanel which makes managing your website a doddle, plus our comprehensive knowledgebase contains detailed instructions for almost everything you’ll ever need to do, and if you can’t find the answer you’re looking for our support staff are on hand to help.

But we don’t only cater for newcomers, all our plans are fully equipped with advanced tools such as Cron Jobs, Custom MIME Types, Custom Apache Handlers, Raw Access Logs and phpMyAdmin to enable your website to achieve its maximum potential.

By providing instant access to a wide range of free templates and content management systems via the Softaculous script installer we make it easy to get a fully-functional web site up and running. That combined with our instant account setup means that you can have your site online in almost no time at all.

Our Technology

Our dedicated servers and the hardware which powers our Shared Hosting and VPS services is split across two state-of-the-art data centres, one located in Chicago, Illinois and another in Milton Keynes, UK.  Shared hosting also makes use of two virtual private servers to provide redundant, geographically-diverse DNS servers – one in Atlanta, Georgia, and the other in London, England.  Read more about our shared hosting platform →

Want to Learn More?

Company News

Whether you’re looking for new feature announcements, service updates or tips and tricks on how to get the most out of your account, our company blog is the place to be!

Testimonials

If you’re still not sure whether you can trust Valcato Internet to deliver an excellent service, please read some of our testimonials from other customers. We’d also recommend searching ‘Valcato Hosting‘ on Google to read through some independent 3rd party reviews too.

Contact Us

Still got questions? If you can’t find the answer in our extensive pre-sales FAQ page, then please don’t hesitate to get in touch and one of our team will be more than happy to help!

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