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About Us

All About Valcato

Our Services

Launched in 2002, Valcato Hosting was set up with a clear aim; to provide outstanding quality hosting services at an affordable price.  To do this, we keep administration and marketing expenses to a minimum, without compromising on the quality of our service.  When you call us, you’ll get straight through to one of our team, rather than a costly call-centre.  We also employ other techniques such as home-working for support staff in order to provide a top class service at a great value price.  We’ve grown over the years from a one-person home business to an international brand with servers in multiple datacentres and clients on six contients, but one thing that hasn’t changed is our commitment to providing a friendly, personal service at a great value price where our clients come first.  The company founder and directors still play an active daily role in the running of the business, and still take the time to respond to support tickets and answer the telephone.  Staying in touch with our clients is just one way that we ensure that our service continues to exceed expectations after 14 years in business.

Valcato Hosting is part of the Valcato group of companies.  In addition to web hosting, we also specialise in event management, video and media production and production design.  We work with some of the biggest names in the entertainment industry across the UK and Europe, visit our corporate site to find out more!

How We Can Help You

Creating a web site can be a difficult task, especially if you’re just starting out. That’s why we’re committed to giving our customers all the help they need. We provide an easy to use website control panel called cPanel which makes managing your website a doddle, plus our comprehensive knowledgebase contains detailed instructions for almost everything you’ll ever need to do, and if you can’t find the answer you’re looking for our support staff are on hand to help.

But we don’t only cater for newcomers, all our plans are fully equipped with advanced tools such as Cron Jobs, Custom MIME Types, Custom Apache Handlers, Raw Access Logs and phpMyAdmin to enable your website to achieve its maximum potential.

By providing instant access to a wide range of free templates and content management systems via the Softaculous script installer we make it easy to get a fully-functional web site up and running. That combined with our instant account setup means that you can have your site online in almost no time at all.

Our Technology

Our dedicated servers and the hardware which powers our shared hosting service is located in a state-of-the-art datacenter located in Chicago, Illinois. Shared hosting also makes use of two virtual private servers to provide redundant, geographically-diverse DNS servers – one in Atlanta, Georgia, and the other in London, England. Read more about our shared hosting platform →

What Makes Us Different

It’s difficult to describe our service without sounding cliché but in our case we really do value your custom, we do want to know what our clients think in our annual survey and in every email we send, we do treat you like a person not just a number; and our staff are genuinely happy to help you. The only cliché which isn’t true is “you get what you pay for”; we provide so much more!

One thing everyone hates is outsourced call centres; staffed by people who have little knowledge of the product and are forced to read from a script like a robot. Well so do we! Whether we call you (that’s right, no annoying hold music), answer a support ticket, or chat with you live, you will be speaking with a hosting expert employed by Valcato who has direct access to all our systems and the ability to make decisions instantly. We don’t have scripts, only staff who know our systems inside-out, so our apologies in advance if they take a moment to think about their answer instead of reeling off a line for the 50th time that day.

We’re also flexible; if you need a setting changed or something installed for your script to work we’ll do our utmost to change or install it for you. Money a little tight this month, had to fork out for a new boiler maybe? Well that’s cool with us, we want to keep you as a client so we’ll see what we can do to help. We’re also open about hidden charges, because there aren’t any! There are no late payment fees, no hidden fees for using a certain payment type, no reactivation fee, no administration fees – once you’ve paid the amount on our website then that’s it!

And if it turns out we’re not for you then you can always have your money back within the first 30 days, and we do actually give people their money back (although there’s only ever been one customer who’s asked). We’ve even been known to completely refund customers who accidentally renewed their account when they didn’t mean to!

You could choose a company who hides limits in the small print or you could choose us, and become one of our hundreds of happy and valued clients.

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