Articles

Carbon Copy my Emails

If there's more than one person involved with your web hosting you may want to send some of our...
Disable Single Sign-On

The "Billing and Support" section of links in cPanel allows you to access your Valcato Account...
Error Message: The second factor you supplied was incorrect. Please try again

Seeing the error message "The second factor you supplied was incorrect. Please try again" when...
How do I login to cPanel?

To access cPanel from your Valcato Account: Click "Home" above, In the yellow "Your Active...
I don't have my Two-Factor Authentication device with me

Should you need to login to your Valcato Account but don't have the device upon which you...
I no longer have my Two-Factor device and/or backup code

On occasion you may no longer have the device upon which you configured two-factor authentication...
I've forgotten my Valcato Account password

In the event that you have forgotten your Valcato Account password, please follow this procedure...
Sub-Accounts

What are Sub-Accounts? An extension of the Contacts feature, Sub-Accounts allow you to create...
Users and Accounts

Introduction to Users The details used to login to your Valcato Account are called a ”User”. A...
Users and Accounts for Web Designers

This article is for web designers using Valcato Hosting for their clients. If you have your own...
Which app do I need for Two-Factor Authentication?

Our Two-Factor Authentication uses a system called 'Time Based Tokens'. There are many compatible...