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Getting Support

Our technicians are constantly proactively monitoring and tweaking our servers to prevent any problems from arising, however it is important to know that there is someone there to help you if something does go awry.

At Valcato Hosting you can count on us to be there in your hour of need; we support our customers via support ticket available 24/7, live chat and telephone so you can rest assured that we will resolve your problem quickly, efficiently and with the friendliness we’re famous for! Customers also have our extensive documentation and knowledgebase sections at their disposal – you may well find that your question has already been answered!

Our LIVE average support ticket response time is currently:

Contacting Us

You can find telephone and email contact information at the bottom of every page of our website. Alternatively, if you’d like to write to us our address is:

Valcato Internet
St James House
Stoke on Trent

Valcato Hosting is a trading style of Valcato Internet Limited. Registered in England, Company Number 06711132.

Talk To Us

Our support team are standing by to take your call from 10am to 6pm British Time, 7 days a week. Outside of these hours, or if we’re busy helping other customers, you can access our Callback system, where you’ll be able to leave a message detailing a convenient time for one of our team to call you back. Please note that our telephone support team can assist with account, billing and basic technical queries only. For technical support please use our ticket system, which is available 24/7.

1. Simply call the relevant number:

UK Customers: 0330 223 4463
US/International: 844-808-8958

2. At busy periods, or outside of our usual opening hours, you’ll be prompted to leave a Callback request, be sure to include:

Your name/Account name,
Telephone Number,
Your question or a brief account of your problem,
A time we may call you.

3. At the agreed time an operator will call you with the answer to your question.

Callbacks are made between 2PM and Midnight British Time, 7 days a week. Callback requests can be left at any time after our lines close at 6pm up until we re-open at 10am the following day.

Facebook & Twitter

News, maintenance notifications, and service outages are also posted to Facebook and Twitter. If you use either of those services, you might find it convenient to keep track of us there.

Knowledgebase & FAQ

Our Knowledgebase contains over 110 articles covering everything from creating a website to emailing yourself backups. Your question may have already been answered.

Not a Valcato Hosting client yet?  Our FAQ page has plenty of info on our services to help you make the right choice when signing up!

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