We're sorry that you have decided to leave us and we'll be sad to see you go, if there's anything we can do to keep you with us please contact us. To cancel your account:

  1. Click "Services" above, and then select "My Services" from the menu,
  2. Click the account you wish to cancel,
  3. Click "Request Cancellation" in the Actions sidebar,
  4. Choose whether you want your account cancelled immediately or at the next renewal date, we'd also appreciate some feedback on why you're cancelling your account so we can improve our service
  5. Click the "Request Cancellation" button.

PayPal Subscriptions

If you pay via PayPal you may have set up a subscription which automatically sends payment for your account, to prevent any further payments being sent please follow these instructions to cancel the subscription via the PayPal website: Cancelling a Subscription

Was this answer helpful? 2 Users Found This Useful (15 Votes)

Most Popular

Can I change my payment date?

You will automatically be charged on the anniversary of your account, if you are frequently...
Can I have a second account?

Yes, you can have as many accounts as you like. You can even manage them all through your current...
Insufficient funds in my bank account

If your credit/debit card payment failed because you needed to add funds to your bank account,...
My credit/debit card has expired

It is your responsibility to ensure that you update your credit card information when it expires....
Paypal cancelled my subscription

PayPal cancels subscriptions automatically when card details are changed. Why they do this is...