Articles

Can I access my website/control panel before my domain transfers?

The temporary URL to access cPanel is contained in your welcome email. Or you can use the "Login...
Change File Permissions (CHMOD)

Each file in your account can be assigned an individual permission, controlling who can read,...
Changing Nameservers

Nameservers tell your domain name where your website is, and so it is important that you set...
Changing passwords

Your Valcato Account and cPanel have different passwords, this means you can give someone access...
Frequently Asked Questions

Note: These are pre-sales questions only; customer support questions can be found in the...
Getting started

Thank you for choosing Valcato Hosting to host your website, this guide will help you get...
How do I login to cPanel?

To access cPanel from your Valcato Account: Click "Home" above, In the yellow "Your Active...
Managing files

There are three ways to manage files in your web hosting account. The first, called SFTP, or...
MySQL Database Basics

A MySQL database has two key components; a database user and the database itself. The user...
Softaculous - Importing a script

Softaculous is part of cPanel that makes setting up and managing the software on your website a...
Softaculous - Installing a script

Softaculous is part of cPanel that makes setting up a website a doddle! You can install 200...
Softaculous - Uninstalling a script

Softaculous can uninstall scripts you installed through it. Login to cPanel and click...
Softaculous - Updating a Script

Softaculous can update scripts you installed through it. Login to cPanel and scroll down to...
What are the mailserver ports?

Secure POP3 is on port 995 Secure SMTP is on port 465 Secure IMAP is on port 993 Note: For...
What are the nameservers?

The nameservers are:ns1.valcato.com [67.212.166.146]ns2.valcato.com...
What is my SFTP username/password?

The username and password for your default SFTP account are the same as your cPanel username and...
What is the mailserver?

To help prevent prying eyes from reading your emails, we recommend using a secure mailserver....
What's a Parked Domain?

A parked domain mirrors your main domain name. This is most commonly used when you want different...
What's an Addon Domain?

Addon Domains allow you to host multiple websites on a single hosting account. They create...
Where do CGI/PL scripts go?

.cgi and .pl files should be put within the cgi-bin directory. However we do allow them to be...
Where do I upload my files?

All files must be uploaded in the public_html directory and any directories you create within it....