Ping stands for 'Packet Internet Groper' and tests whether one computer can access another. If you are having difficulty viewing your website we may ask you to ping a number of websites to determine where the problem is. To perform a ping:

  1. Hold the Windows button on your keyboard and press R.
  2. A "Run" dialogue box will appear, type:

    cmd

    Type cmd

  3. Click OK.
  4. A DOS prompt will appear, type:

    5. ping WEBSITE.COM

  5. Replace WEBSITE.COM with the address or IP of the website we ask you to ping.

You can receive a number of responses and our technical support staff will be able to tell you what they mean.

Was this answer helpful? 2 Users Found This Useful (42 Votes)

Most Popular

I can't access my website

If you cannot access your website and email, follow these steps to determine the cause: Click...
How to tracert

A tracert is a test that traces the route data takes to get from one computer to another. If you...
Clearing Your DNS Cache ("Couldn't Find Website")

If you see a “Couldn't Find Website” message when trying to access your website, it's possible...