Categories

Backups (4)

Information about the backups options available to you
Error Messages (9)

An explanation of common error messages and how to resolve them
How-To Guides & Info (16)

Useful tid-bits of information about our servers and hosting in general
Troubleshooting (4)

If you are experiencing any problems these articles will help identify the cause
Wordpress (4)

Guides for troubleshooting and resolving common Wordpress errors

Articles

Anonymous FTP

When connecting to anonymous FTP it is necessary to use a username:anonymous@example.comReplace...
Email Hourly Limit

If you have sent a mass email (mailing list etc) and had emails returned with a message that your...
Error Log

We have disabled the error log function in cPanel because it contains a quirk that causes it not...
How can I use PostgreSQL 9?

PostgreSQL 9.2 is available on some of our shared hosting servers, but not all. If you'd like to...
I can't send email because my ISP blocks SMTP (port 25)

Some ISPs block their customers from accessing other ISPs mail servers, in an attempt to stop...
I can't access Webmail

Webmail uses a secure connection and many proxy filters used in offices and schools block them....
I can't access cPanel

cPanel uses a secure connection and many proxy filters used in offices and schools block them. If...
I can't restore a large database backup

Due to a limitation in cPanel it is not possible to restore a database that is larger than 2Mb in...
Remotely Connect to a MySQL Database

It is possible to connect to your MySQL database remotely. First you will need to allow the IP...
Setting up Python and Ruby apps

Please note: If you've previously set up a Django app using our old instructions, please see...
Some commands or files are missing in SSH (or the mysql command-line client won't connect)

Sometimes when you log into SSH, you might notice that some commands or files (such as the error...
Using Python 2.6

The default version of Python installed is 2.4, however version 2.6 is also available. To use...
What are the mailserver ports?

Secure POP3 is on port 995Non-secure POP3 is on port 110Secure SMTP is on port 465Non-secure SMTP...
What if I reach my space/mailbox limit?

The majority of our customers don't go near their disk space or mailbox limits, but if you do we...
What is the highest CHMOD value?

For security reasons we run suPHP, this means that the highest CHMOD value available on...
What is the path to ImageMagick?

Easy!/usr/bin/
What is the path to Perl?

Easy! /usr/bin/perl
What is the server path?

Easy! /home/username/public_html Be sure to replace username with your cPanel Username.