Our Guarantees

You're in Safe Hands!

Choosing a new host for your site can sometimes be a ‘leap of faith’ and we know that some people have had negative experiences with other companies in the past. This is why we offer a series of guarantees to give you peace of mind in choosing us.

99.5% Server Uptime Guarantee

We guarantee that your shared hosting account will be available at least 99.5% of the time. If the uptime figure drops below this level we will refund you for the downtime. You can view actual uptime figures on our server status page.

The only exception to the guarantee is in the case of server maintenance, which will be scheduled in advance. We will announce any maintenance via our service notices page, mailing list and RSS feed.

100% Network Uptime Guarantee

We guarantee our network services and connectivity will be available 100% of the time. We are able to offer this due to the total redundancy of every component, if one part fails there is at least one to take its place.

Again, we do make an exception for scheduled maintenance which we will announce in advance.

No Overselling Guarantee

Some companies try to save money by squeezing as many customers as they can onto underpowered servers; this is known as overselling and is not something practiced by us.

We guarantee that the resources available to Valcato Shared Hosting (such as processing power and storage space) will always exceed the capacity required by our customers. In other words, we always ensure that we upgrade our infrastructure to meet demand before it’s necessary to do so.

30 Day Moneyback Guarantee

If for any reason you’re not completely satisfied with your shared hosting account within the first 30 days of service we will give your money back. No quibbles, no paperwork, no hassle, no questions asked!

See our Terms and Conditions of Use for additional details.

Loyalty Reward Guarantee

We guarantee we’ll treat you well once you’ve joined. All our special offers are available to existing customers as well as the new guys, and our Valcato VIP scheme offers a great rate on new hosting plans and is exclusive to our current customers.

Furthermore, we will credit existing customers who have outgrown shared hosting for any remaining term of your plan if you convert to VPS or a dedicated server. Even better, we will transfer all the data from Shared Hosting to your new server so that you can start using it straight away!

It doesn’t end there; on occasion we increase the quotas of our plans, but these aren’t just for new customers. We guarantee that we will upgrade all existing customers absolutely free of charge.