Get better performance for your WordPress website on our lightning fast platform. We’ve got you covered with simple setup, built-in security, free SSL certificates and 24/7 technical support from real people who really care.
All of our shared hosting and VPS plans benefit from our instant upgrade system. At any point you’re free to upgrade or downgrade your account, so whether you start small and then require further resources along the line, or buy a large plan and wish to save money at quieter periods, we’ve got you covered.
What is your average server uptime?
Our average server uptime is currently 100%, as monitored by an external 3rd party service. You can view detailed uptime reports on our platform status page
Can you help me move my website from my old host?
Absolutely! Our FREE Website Switching Service can move everything across from your old host, for free with no downtime and no hassle
What do you consider as overloading the server (In terms of resources, quota etc)?
The quotas in place are for you to use – if you have 50GB of space, you can use 50GB of space – no sneaky small print here. We use CloudLinux technology to limit some resources such as RAM and CPU usage on our Web Hosting plans – details of this can be found on our plans page.
Do you offer free SSL certificates via Lets Encrypt?
We use AutoSSL to issue completely free Sectigo SSL certificates for each and every domain you add to your account. This works in a very similar way to Lets Encrypt, and is just as quick, simple and free!
What's your policy on bulk email?
There are lots of valid uses of bulk email – how else would we get our discount vouchers for Dominos at the office? However, all e-mail lists operated using our service must be fully compliant with GDPR regulations – double opt-in, one click unsubscribe, no spam whatsoever. We care passionately about our mail server reputation and we’ll immediately suspend any accounts that send unsolicited bulk e-mail. For further info please see our Terms and Conditions.
What's the difference between your Web Hosting and WordPress Cloud plans?
Our new WordPress Cloud service runs on specialised virtual 'instances' that have been configured and fully optimised for WordPress. Powered by SSD drives & hyperthreaded CPUs and running the latest software, our WordPress Cloud service automatically scales to cope with demand, providing everything you need to host even large, high traffic blogs and storefronts.
Will you ever suspend my account without warning?
We do everything possible to avoid suspending an account, and this can include informing a customer of a problem and giving them time to resolve it. There are certain situations where an account may already be affecting other clients, and so we are left with no alternative but suspending. If we do this we will email you straight away informing you of the reasons, to arrange a suitable time for you to fix any issues.
Are you a `reseller` for another hosting company?
No, we own and operate our own servers in all four of our datacentres. For more information on our network click here.
Which PHP version is installed?
You are now able to log into cPanel and select which PHP version you’d like to use. Current options are 5.1-5.6, 7.0, 7.1, 7.2, 7.4, 8.0 and 8.1.
Is PHP Safe Mode Enabled?
Do you have module 'xyz' installed?
We support more modules and frameworks than your average shared hosting company! If you’d like to check compatibility on a certain module or feature please do get in touch – if we don’t currently support something we’ll certainly take a look, if it’s compatible with a shared cPanel hosting environment then we’ll certainly get it installed for you.
Need help from a hosting expert? Call our award-winning support team