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What's new at Valcato HQ

2009 Survey Results

January 24, 2010, Written by 1 comment

Our excellent support is the reason 98% of our customers remain with us!

Yes, that’s right. Over the course of the past two months we have been grilling our customers in our annual customer survey to gather their honest opinions on our service, support and plans for the future. The results are in and we are pleased to announce that for the second year running they are overwhelmingly positive.

You can find some of the comments received on our customer comments page and a selection of the results below:

New Website Layout

As a result of the feedback we have changed the colour scheme of our new website layout and will be keeping the classic red colour, keep an eye on our blog for updates in future.

The speed your website loads

1 meaning slowly, 5 meaning extremely quickly

The reliability of your website

1 meaning unreliable, 5 meaning extremely reliable

The flexibility of your account

1 meaning not at-all flexible, 5 meaning extremely flexible

Valcato staff worked on my issue until it was resolved

1 meaning strongly disagree, 5 meaning strongly agree

The speed of support response

1 meaning slow, 5 meaning fast

Would you be interested if all our plans become eco-friendly (carbon offset) but as a result the price is increased by $0.50

1 meaning definitely not interested, 5 meaning definitely interested

Would you be interested if we introduce an optional addon to offset the carbon of your hosting plan for an additional cost of $0.50-1.00 per year.

1 meaning definitely not interested, 5 meaning definitely interested

As you can see there is a dominance of dark orange, which means the vast majority of our customers rated us 5/5 in these key areas. We welcome feedback at any time of the year and have a special address set up for your comments: feedback@valcatohosting.com.

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John

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    Fahad Saleh

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